Apple iPhone Service Policy

Apple-certified repairs

You can get Apple-certified repairs and service at our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.


Apple Authorized Service Providers offer same-day service for some repairs, such as software support. If you send your iPhone directly to an Apple Authorized Service Center or if your technician needs to ship it for you, it will be ready for pickup in about 21-28 working days (Based on Apple Air Shipment).


After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law.

  • Screen repair

You can get your cracked iPhone screen replaced at an Apple Store or one of our Apple Authorized Service Providers. All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired.

  • Battery replacement

You can get your iPhone battery replaced at an Apple Store or an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.

The Apple Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn't cover batteries that wear out from normal use. The cost to replace a battery depends on your iPhone model and if the issue is covered by warranty, AppleCare+, or consumer law.

  • Other iPhone repairs

Do you need a repair for other issues like the Home button, liquid damage, or an accessory?

  • If your iPhone issue is covered by the Apple warranty, or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged, the coverage includes two incidents of accidental damage. Each incident has a service fee.
  • If your iPhone was damaged and you don't have Apple Warranty, your repair fee will vary, depending on the repair, up to the out-of-warranty fee .These out-of-warranty prices are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.
  • If your iPhone got water damaged in Warranty Period, then iPhone will not get warranty coverage for water damage issue. It will take cost for repair the damaged products.

Genuine parts

Genuine Apple parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Get ready for your repair

Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Your product warranty

  • The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
  • Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty or consumer law don't cover your repair, you'll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

List of Authorized Service provider in Bangladesh

  • Compustar private limited
  • Satcom iCenter
  • Executive Machine